FAQs

Who are the Adirondack Thunder?

The Adirondack Thunder enter their third season of play in Glens Falls, NY as a member of the ECHL. The Thunder originally re-located to Glens Falls from Stockton, CA in 2015 and began play in 2015 at now named Cool Insuring Arena. The Thunder have qualified for the Kelly Cup Playoffs in two straight seasons, earning the first North Division championship in ECHL history in 2017. 

Do you offer birthday parties?

The Thunder are more than happy to host your party during any of our Wednesday, Friday and Sunday games. 

The Thunder Birthday Package (which includes a private pregame party in Heritage Hall) consists of: 
  • 10 tickets (Minimum) in a Silver section, with all party guests seated together
  • Name to appear on video screens
  • PA announcement 
  • Mascot visit 
  • Signed item by player or team
  • One "Chuck-A-Puck" for all kids
  • 10% merchandise discount for birthday child
  • Goodie Bag, with items to be determined by presenting sponsor
  • Pizza, Chips, Beverage and Cake
  • Price: $200 For 10 guests  – Additional members can be added at a prorated cost of $20 per person.
 
The Upgraded Package includes everything listed above, as well as:
 
A Locker room tour for the group or a Zamboni ride for the birthday child can be added for an additional $25. 
 
Price: $225 For 10 guests - Additional members can still be added at a prorated cost of $20 per person.

Where is the box office & What are the hours?

The  Cool Insuring Arena box office is located at 1 Civic Center Plaza, Glens Falls, New York, in the front of Cool Insuring Arena (formally known as the Glens Falls Civic Center). Hours of operation are as follows: 
 
Monday - Friday: 10:00am - 6:00pm (All year round)
Saturday: 10:00am - 2:00pm 
Sunday: Closed
 
*Box Office hours will be extended on event days.*
 
To contact our Box Office, please call 518-798-0202. 

What other teams are you affiliated with?

The Adirondack Thunder are currently unaffiliated. The Thunder will announce a new NHL affiliate in Summer 2017.

Are there any price differences for youth tickets?

Discounted prices are available for youths under 14, as tickets are just $13 before facility fee and sales tax, a savings of $4 off of regular adult admission.  Children younger than two years old may sit on their guardian’s lap and do not need a ticket to the game. 

How do I get the Thunder at my community event?

The Thunder are always looking for new ways to give back to the community. For information on where we’ll be next, check our Community Events Calendar. With any questions regarding the Thunder community programs, contact Zach Dooley, Director, Communications & Community Relations at 518-480-3355 x306 / zdooley@echlthunder.com. 

How can I contact the Thunder?

The Adirondack Thunder front office is inside Cool Insuring Arena, located at 1 Civic Center Plaza, Glens Falls, NY 12801, on the Glen Street entrance. To get in touch with the Thunder, give us a call at 518-480-3355 or send us an email at info@echlthunder.com. To connect with an individual member of the Thunder staff, please view our Front Office Staff for full extensions and emails. 

Front Office Staff

 

How do I get a press credential?

For information regarding press credentials, check our media request form, where you can fill out all of your information on our website, or contact Zach Dooley, Director, Communications & Community Relations by phone at 518-480-3355 x306, or by email at zdooley@echlthunder.com.

When do doors open?

Doors open 90 minutes prior to puck drop for season ticket holders and one hour prior for all other ticket holders. The main entrance, next to the box office, and the back entrance near the zamboni doors will be open for public admission, along with the entrance at Church Street. 

Where are the Thunder front offices located?

The Thunder team office is located inside Cool Insuring Arena on the Glen Street side of the building. 

To get in touch with the Thunder front office staff, see our employee directory here: 

Employee Directory

Where is guest services located?

Our Guest Services booth is located inside the main entrance of Cool Insuring Arena in the lobby area. Members of the Thunder staff will be on hand during the entire home game to offer their assistance to fans in attendance. 

How do I become a part of intermission entertainment?

For more information on becoming a part of intermission activities, which includes youth hockey, figure skating, dance routines, gymnastics, broomball and more, visit our page on Intermission Performances or contact our sales staff at 518-480-3355 x1.

How do I work for the Thunder?

Those wishing to apply for a job with the Adirondack Thunder should visit our Teamwork Online page here.

How do I purchase Thunder merchandise?

Show your support for the Thunder by buying Adirondack Thunder Official merchandise! Thunder apparel is available through the Thunder Online Store here or at Cool Insuring Arena during all home games in the main lobby, in addition to Monday-Friday, 9-5. 

Shop

How can I sing the National Anthem?

If you would like to sing the National Anthem at an Adirondack Thunder home game, please send a YouTube video or audio performance of your abilities, along with a list of dates and your knowledge of the American and Canadian National Anthems, or both, to Alyssa Aufiero, Director of Events at aaufiero@echlthunder.com.
 
Any groups or schools looking to perform the national anthem should contact the Ticket Sales staff at 518-480-3355 x1.

How can I watch or listen to the games?

All 72 Adirondack Thunder contests can be found online, with both audio and video available.

For more information on live video streams of Thunder hockey, visit ECHL.TV for more information.

Audio of each game will be streamed to fans free of charge through our Flagship Radio Partners at Regional Radio Group. The games will be aired live on both Hits 95.9 and Talk 1450.  Visit Hits 95.9 for a free online stream. 

How do I get tickets to a home game?

The Adirondack Thunder offer a variety of ticket packages, ranging from individual games, to a full season ticket! For more information, contact a Thunder Account Executive at (518) 480-3355 or visit one of the ticket sections of our website for more information on a certain type of ticketing option. 

How can I follow the Thunder on social media?

You can connect with the Thunder on Facebook (/ECHLThunder), Twitter (@ECHLThunder), Instagram (ECHLThunder) and Snapchat (ECHLThunder)! Don't miss every chance to be connected with your Thunder! 
 
 
 
 

About the Thunder

The Adirondack Thunder are the proud members of the ECHL and will begin their 2017-18 season on October 14, 2017 at Cool Insuring Arena. The Thunder enter their third season of ECHL play, following two consecutive playoff berths, including reaching second round of the Kelly Cup Playoffs in 2016, the first time since 1994 that an Adirondack team won a playoff series. 

Find Us

Glens Falls Civic Center
Adirondack Thunder
1 Civic Center Plaza
Glens Falls, NY 12801
518-480-3355
info@echlthunder.com